FOLLOW US
Newsletter
Sneaker Fortress
  • Sneaker News
  • Popular Releases
  • Top 10
Step Into the Future of Sneaker Culture.
Nike Shop
Sneaker Fortress
No Result
View All Result
  • Nike Shop
  • Top 10
  • Air Jordans
  • Nike
  • adidas
  • ASICS
  • Converse
  • Crocs
  • New Balance
  • PUMA
  • Reebok
  • Vans
Home Sneakers

GOAT Forced to Refund Over $2 Million to Customers Following FTC Shipping Scandal

Online sneaker retailer, GOAT, has been ordered by the FTC to pay over $2 million to consumers for alleged violations of shipping regulations.

Caryn Ganess by Caryn Ganess
December 3, 2024
in Sneakers
GOAT Forced to Refund Over $2 Million to Customers Following FTC Shipping Scandal

When you shop from reputable resale companies, you anticipate a simple and easy shipping experience. Unfortunately, it appears that this may not always be the case for sneakerheads attempting to purchase from GOAT. The online business has been ordered by the Federal Trade Commission (FTC) to pay back consumers over $2 million for an alleged violation of the agency’s shipping regulations, a situation that has undoubtedly caused frustration and disappointment among the sneaker community.

RELATED: Told to Stop Doodling, This 13-Year-Old Turned His Passion into a Nike Deal

The Allegations Against GOAT

On Monday, the FTC filed a lawsuit against GOAT for allegedly engaging in unfair and deceptive shipping practices. The agency claims that GOAT violated their “Buyer Protection” policy for customers who received defective products, refused return requests for goods that were not as described, failed to ship the merchandise within the timeframe required and failed to give customers the option to cancel an order in cases where the goods were shipped later than promised.

The FTC found that 16 percent of all “Next Day” orders were dispatched later than expected without giving the client the option to accept the delay or cancel the order and get a refund. Furthermore, 37% of purchases that paid more for the “Instant” shipping option were dispatched later than expected and did not receive the appropriate compensation.

GOAT Forced to Refund Over $2 Million to Customers Following FTC Shipping Scandal

In response to these allegations, a GOAT spokesman said that 99.84 percent of the sample data analysed for its sold products were in fact dispatched or received on time. The FTC’s 37 percent estimate was thus attributed to a misreading of the data. The representative also noted that the company settled its dispute with the FTC in order to save time and money on legal proceedings.

Settlement Agreement

According to the FTC press release, GOAT will have to pay more than $2 million to reimburse consumers. They are also advised to follow specific customer care guidelines in order to uphold their “Buyer Protection” policy, while abstaining from the activities they were accused of by the FTC. Hopefully this means smooth sailing for GOAT operations moving forward and a better experience for its customers. 

RELATED: Is StockX Legit? Uncovering The Truth Through Customer Reviews

Source: FTC, PYMNTS

Tags: Sneaker News
ShareTweetSend

About the Author: Caryn Ganess

Caryn Ganess is a South African writer with a sharp eye for sneaker culture and a knack for digging into the psychology behind pop culture. From breaking down the legacy of the Nike Cortez to exploring what makes movie villains tick, she blends academic insight with real-world flavour.

Our favourites. Available now at Nike.com

This post includes references to products from some of our advertisers. We may earn compensation when you click on links to these products. The opinions and information provided on this site are the original editorial content of Sneaker Fortress.

Related Posts

Donald Trump's $299 "Fight Fight Fight" Sneakers Are Selling Fast
Sneakers

Donald Trump’s $299 “Fight Fight Fight” Sneakers Are Selling Fast

July 8, 2025
Dakota Johnson Sneakers Nike Adidas
Sneakers

Dakota Johnson’s Footwear Game in Materialists Has Sneaker Twitter Buzzing

June 3, 2025
The 20 Best Bruce Lee Sneakers
Sneakers

The Top 20 Bruce Lee Sneakers You Have to Own if You’re a True Fan

December 10, 2024
Nike Dunk Low WMNS Purple Ink
Air Jordans

Unveiling the Enchanting Nike Dunk Low Purple Ink Dream!

July 8, 2025
10 Things From The Air Movie: Fact vs Fiction
Air Jordans

10 Things The Air Movie Got Right and Wrong: A Fact-Check

September 7, 2024
Jordan-1-High-Boro
Air Jordan 1

The Air Jordan 1 High “Boro” Comes In Beautiful Denim

September 19, 2024
Brogue Sneakers Nike
Nike Air Max

These Nike Brogue Sneakers Are Fit For The Dapper Businessman

December 26, 2024
Sneaker Fortress

© 2025 Sneaker Fortress, a division of Fortress Entertainment. All Rights Reserved.

Company

  • About Us
  • Contact Us
  • Work With Us
  • Advertise With Us
  • Sign Up For Our Newsletter
  • Publishing Principles
  • Ethics Policy
  • Ownership
  • Terms of Service
  • Privacy & Site Disclaimer

Connect

Nike Shop
  • adidas
  • Converse
  • Air Jordans
    • Air Jordan 1
    • Air Jordan 2
    • Air Jordan 3
    • Air Jordan 4
    • Air Jordan 5
    • Air Jordan 6
    • Air Jordan 7
    • Air Jordan 8
    • Air Jordan 9
    • Air Jordan 10
    • Air Jordan 11
    • Air Jordan 12
    • Air Jordan 13
    • Air Jordan 14
    • Air Jordan 15
    • Air Jordan 16
    • Air Jordan 17
    • Air Jordan 18
    • Air Jordan 19
    • Air Jordan 21
    • Air Jordan 23
    • Air Jordan 39
  • New Balance
  • Nike
    • Nike Air Force 1
    • Nike Air Max
    • Nike Dunk
    • Nike Foamposite
    • Nike Kobe
  • PUMA
  • Reebok
  • Vans
  • Yeezy
  • About Us
  • Contact Us
  • Web Stories

© 2025 Sneaker Fortress, a division of Fortress Entertainment. All Rights Reserved.